Return Policy
Effective Date: June 9th, 2025
At Prestige, we aim to ensure you receive the right products in excellent condition. Due to the size and weight of our inventory—and the high cost of freight shipping—we generally do not accept returns.
Inspecting Your Shipment
If your order ships via LTL or another freight service, it is your responsibility to thoroughly inspect all materials before signing the delivery receipt. This includes:
Checking for visible damage to packaging or product
Confirming that the correct items and quantities were delivered
Do not sign for damaged freight. If damage is present, note it on the delivery receipt and contact us immediately. Signing without noting issues may waive your ability to file a freight claim.
Exceptions – STOCKED ITEM / QUICK SHIPPING
Some products labeled “STOCKED ITEM / QUICK SHIPPING” may be eligible for return under the following conditions:
You must notify us within 7 days of receiving the item
Items must be unused, undamaged, and in resellable condition
Returns are subject to a 25% restocking fee
Buyer is responsible for return shipping costs
Returned items that do not meet these conditions will not be accepted.
Order Accuracy
If we ship the wrong item or there is an error on our end, please contact us within 3 business days. We will resolve the issue as quickly as possible.
Final Sale
All other sales are final. Due to the cost and complexity of freight logistics, we are unable to offer returns or exchanges on most items.
Contact Us
If you have questions or concerns about this policy or your personal information, please contact us:
Prestige Sales Company, Inc.
- Address: 2400 Appling St. Chattanooga, TN 37421
- Mailing Address: P.O. Box 5002. Chattanooga, TN 37406
- Email: [email protected]
- Phone: 1 (800) 255-6225
